OTRS
Last modified by Normann P. Nielsen on 2025/12/12 15:16
Ressources
http://www.otrs.com/en/company/events/recorded-webinars/
Install guide for Ubuntu: http://wiki.otterhub.org/index.php?title=Installation_on_Ubuntu_Lucid_Lynx_(10.4)
Install
Installer en Appliance, f.eks fra turnkey.org
Husk at opsætte:
- NIC
- Hostname
- DNS
Customisations
SysConfig
| Setting | Kommentar | |
|---|---|---|
| SysConfig -> Core::Web -> WebMaxFileUpload | Forøgelse af upload size for filer for at få ITSM modul på | |
| SysConfig -> Framework -> Core::Sendmail | Sætter SMTP for mail afsendelse | |
| SysConfig -> Framework -> Core | FQDN | URL For installationen (Base) |
| AdminEmail | ||
| Organisation | ||
| NotificationSenderName | ||
| NotificationSenderEmail | Optional - bliver automatisk otrs@<FQDN> | |
| SystemID | ||
Sprog
Upload da.pm til /opt/otrs/Kernel/Languages
Indsæt i /opt/otrs/Kernel/Config.pm
$Self->{DefaultUsedLanguages}->{da} = 'Dansk';
LDAP
Indsættes i /opt/otrs/Kernel/Config.pm
Pakker
iPhoneHandle giver iPhone (Json) App Support
